iPhone X explodes during update; Apple vows to investigate

On Wednesday, the owner of an iPhone X took to twitter after his phone allegedly exploded during Apple iOS 12.1 update. The user Rocky Mohamadali, using his twitter account @rocky_mohamad shared the shocking pictures of the badly damaged iPhone X and said that it has exploded.

In a tweet, Rocky Mohamadali said, “@Apple iPhone X just got hot and exploded in the process of upgrading to 12.1 IOS. What’s going on here???”

@Apple iPhone X just got hot and exploded in the process of upgrading to 12.1 IOS. What’s going on here??? pic.twitter.com/OhljIICJan

— Rocky Mohamadali (@rocky_mohamad) November 14, 2018

Apple soon responded to Mohamadali’s tweet, saying that this is unexpected behaviour and asked him to get in touch with them for further investigation on the matter. “That’s definitely not expected behavior. DM us, so we can look into this with you,” it tweeted.

That's definitely not expected behavior. DM us, so we can look into this with you: https://t.co/GDrqU22YpT

— Apple Support (@AppleSupport) November 14, 2018

According to NDTV report, Rocky Mohamadali said that his phone was upgrading to the latest software when he, as standard practice, put the phone on charging. “Grey smoke started coming from the phone and as soon as it started after completing the upgrade, it started smoking and caught fire,” NDTV quoted Rocky Mohamadali as saying.

Powered by Apple’s latest six-core A11 chipset, iPhone X features a 5.8-inch OLED display – the first iPhone to feature OLED display. The screen has the highest pixel density in an iPhone ever with 458 ppi and is termed as Super Retina display.

With an edge-to-edge display, iPhone X does not have a Home Button like earlier iPhones. It also introduces facial recognition-powered FaceID to iPhones which replaces the finger-print based TouchID that made their debut in iPhones in 2013 with iPhone 5S.

Apple claims that FaceID is powered by TrueDepth camera system on the front, based on multiple neural networks for real-time face recognition. FaceID only unlocks iPhone X when owners look at it and is designed to prevent spoofing by photos or masks. FaceID can also be used to authenticate Apple Pay payments.

Earlier in August, an Apple iPhone 6 reportedly exploded into flames inside a moving car in Shanghai, China.

Also Read: Apple iPad Pro (2018): Pre-book starts, price in India and specifications