Air India flights delayed worldwide after major server breakdown

Air India operations have been stalled worldwide owing to server down since morning 3 AM today. Even though the technical glitch has been resolved, the massive server down has left hundreds of passengers stranded at the airports. Due to server down, passengers were not able to issue themselves a boarding pass.

Since that time, passengers have taken to social media to share their plight and images of the crowded airport. “The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face,” Air India chairman Ashwani Lohani said to news agency PTI.

He further added “We are trying to regularise all the flights for the day. But there would be some delay in flights today. I am expecting a delay of around two hours. Because in the morning, the whole system got disturbed”.

Gayathri Raguramm, a Twitter user said, “At least 2,000 people in Mumbai airport waiting because of the SITA software shutdown all over India”. She also shared a video of the Mumbai Airport.

SITA, a global airline IT services major manages Air India’s software solution. It provides its check-in, boarding and baggage tracking technology.

Atleast 2000 people in Mumbai airport waiting because of the SITA software shutdown all over India. pic.twitter.com/TzYYFLE5vz

— Gayathri Raguramm (@gayathriraguram) April 27, 2019

The British Airlines responded to a passenger’s tweet as “…we can only advise to try and get through the airport as quickly as possible. If you do miss a connecting flight, the staff at the airport should do their best to assist.”

Air India replied to a tweet by a passenger when the complaints started pouring in “We sincerely regret the inconvenience caused to passengers”.

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