British Airways has launched an immediate investigation as many of its customers’ financial and personal details were stolen. According to the British Airways, the alleged hack lasted almost two weeks between August 21 to September 5, this year. The data breach involved 38,00,00 payments cards.
Somehow, the data breach has been resolved and Airways’ website began working smoothly. While, British Airways advised its customers to follow their instruction if they have been affected. And assured to give compensation. The company also said that they would be in touch with customers in the future for further assistance regarding this matter.
Airways quoted as saying, “We are deeply sorry for the disruption that this criminal activity has caused,” It said customers could check in online, as the incident has been resolved.
British Airways also tweeted from its official Twitter handle saying, “We are investigating the theft of customer data from our website and our mobile app, as a matter of urgency. For more information, please click the following link:..”
We are investigating the theft of customer data from our website and our mobile app, as a matter of urgency. For more information, please click the following link:https://t.co/2dMgjw1p4r
— British Airways (@British_Airways) September 6, 2018
Stephanie Jowers told the Daily Telegraph, “I contacted the airline hours before the hack was announced to query a suspicious charge on her account but was not informed it could have been compromised. “I asked repeatedly for an explanation. None was given.”
The National Crime Agency quoted saying to News agency, “We are aware of reports of a data breach affecting British Airways and are working with partners to assess the best course of action.”
The crime agency is set up to tackle the most serious and organised crime posing the highest risk to public security in Britain. BA apologised in July after technology issues caused dozens of its flights to and from London Heathrow Airport to be cancelled.
Alex Cruz, British Airways’ chairman and chief executive told Telegraph, “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”